F.A Fragrances - Return & Refund Policy

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Return & Refund Policy

By F.A Fragrances 1 mins read

We value your satisfaction and strive to provide you with the best products and services. Please review our returns and refunds guidelines below:

1. Eligibility for Returns

Returns are accepted within 7 days of purchase for items that are unused, unopened, and in their original condition and packaging. Items must be accompanied by the original receipt or proof of purchase.

2. Non-Returnable Items

Products shipped out that have been opened or used are non-returnable due to hygiene and safety reasons.

3. Return Process

To initiate a return, please contact our customer service team via phone, email, or WhatsApp, providing your order number and reason for the return. Approved returns should be sent to the address provided by our team.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 7–10 working days.

5. Shipping Costs on Returns

Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong or defective item).

Contact Information:

Provide easy-to-find contact information for customer support, such as email address, phone number, or live chat.